Telecom

Technology solutions for newer revenue streams

Helping you build robust technology platforms for the evolving business models

The telecommunications industry has changed radically in the past 10 years as data-hungry customers with smart devices consume a humongous amount of data than ever before. As service providers grapple with the constantly changing demands of digital customers, greater agility will be vital to stay relevant and compete.

Many Telecom Service Providers (TSP’s) and Communication Service Providers (CSP’s) are diversifying their revenue streams, expanding the scope of their offerings and disrupting different industry verticals in the process. Mobile instant messaging providers are adding voice services and mobile payments capabilities to their platforms threatening both legacy and new services offered by Service Providers in the process. Telecom companies must reinvent themselves in the era of smartphones and impeccable OTT services. Organizations that can clearly connect their network and service capabilities with changing customer needs stand to gain the most. GGK can help you introduce the next generation.

Customer experience management & Customer Journey Analytics to reduce churn rate

Customer Self-Service Portal for an unassisted, around-the-clock customer interaction over web or mobile channel

Omnichannel Apps for an improved customer retention rate

IoT services to provide business insights from connected devices

Digital Wallets apps to enable customers manage their finances more efficiently

Services That Spans Across The Full Spectrum

Customer Experience Management

Customer Experience Management

Customer Experience Management

Customer Self Service Portal

Customer Self Service Portal

With Customer self-service suite/Portal, make unassisted support services available to your customers 24/7. Customer interactions are faster with service-enabling technologies not just through the web but also by leveraging Mobile technology. With our expertise in Customer Self-Service suite/portal, your customers can solve not just their own service issues but can also help each other through these channels reducing your overall cost of service.
How can we help?
With a seamless Customer self-service suite / Portal in place, gain significantly with cost reduction in the form of operational expenses
Business analytics can decipher customer buying patterns which in turn can be used for targeted marketing. Cloud offerings increase the number of customer access points and leveraging. Social data providers insights on customer preferences and community trends and Mobile POS. In-store applications including shelf management and warehouse applications

Omni Channel Apps

Omni Channel Apps

Omni Channel Apps

Digital Wallets

Digital Wallets

Digital Wallets

Increase Your Sales And Enhance Customer Experience