Retail & E-Commerce

TELECOM

Technology solutions for
newer revenue streams

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Helping you build robust technology platforms for the evolving business models

The telecommunications industry has changed radically in the past 10 years as data-hungry customers with smart devices consume humongous amount of data than ever before. As service providers grapple with the constantly changing demands of digital customers, greater agility will be vital to stay relevant and compete.

Many Telecom Service Providers (TSP’s) and Communication Service Providers (CSP’s) are diversifying their revenue streams, expanding the scope of their offerings and disrupting different industry verticals in the process. Mobile instant messaging providers are adding voice services and mobile payments capabilities to their platforms threatening both legacy and new services offered by Service Providers in the process. Telecom companies must reinvent themselves in the era of smart phones and impeccable OTT services. Organizations that can clearly connect their network and service capabilities with changing customer needs stand to gain the most. GGK can help you introduce next generation services at a much faster time to market with our expertise in cloud, analytics & digital technologies.

Customer experience management & Customer Journey Analytics to reduce churn rate

Customer Self-Service Portal for an unassisted, around-the-clock customer interaction over web or mobile channels

Omnichannel Apps for an improved customer retention rate

IoT services to provide business insights from connected devices

Digital Wallets apps to enable customers manage their finances more efficiently

Services That Spans Across The Full Spectrum

Customer Experience Management

Customer experience management initiatives aim at proactively influencing the customer’s perceived quality of experience. Churn rate has a direct relationship with Customer Experience across interactions starting with on-boarding and ending with billing support. To improve customer experience, it’s important to make customer’s every interaction count throughout the life cycle of a customer. Service Providers increasingly seek the help of insights derived from operational and business support systems to improve the quality of experience for the millennial customers. At GGK, we can help you craft your customer experience across touch points and help you derive actionable insights out of your massive data sets.

How can we help?

  • Custom applications to accelerate and make customer onboarding a seamless experience
  • BI & Advanced analytics to measure, predict and reduce customer churn rate
  • API’s and digitally connected network systems aid detecting network issues faster and makes it easier to proactively solve issues for a consistent customer experience
  • Modify and standardize testing processes to aid detecting network issues thereby helping proactive resolution of technical issues for a consistent customer experience

Customer Self Service Portal

With Customer self-service suite / Portal make unassisted support services available to your customers 24/7. Customer interactions are faster with service-enabling technologies not just through web but also by leveraging Mobile technology. With our expertise in Customer Self-Service suite / portal, your customers can solve not just their own service issues but can also help each other through these channels reducing your overall cost of service.

How can we help?

  • With a seamless Customer self-service suite / Portal in place, gain  significantly with cost reduction in the form of operational expenses
  • Business analytics can decipher customer buying patterns which in turn can be used for targeted marketing
  • Cloud offerings increase number of customer access points and leveraging Social data providers insights on customer preferences and community trends

Omni Channel Apps

Process abandonment can be answered with an Omnichannel App for seamless transition across touch points. The app retains the process or transaction state across a wide array of platforms (including but not limited to web, desktop, smartphones, tablets and, increasingly, wearable, vehicles and smart TVs) to  prompt customers complete the process thereby improve overall revenue. With our capabilities we can enable you provide an Omnichannel experience across channels for improved customer satisfaction.

How can we help?

  • Improves services and experience with apps that align to the customers’ channel hopping patterns
  • Seamless access of content and data across multiple devices leads to a higher end-user satisfaction
  • Business Intelligence to improve customer retention rates by implementing personalized retention strategies

Digital Wallets

With the increased use of online retail and online payment methods for various daily activities, Digital wallets let the customers make use of their financial resources in a secured and faster way. The app is built in a user friendly manners with the durability to store sensitive details in a secured manner.With our insights from developing data sensitive apps for global clients, we ensure hassle free financial transactions across networks.

How can we help?

  • Digital Wallet apps enable customers to create a secure channel using Telecommunication and enables payments requested by retailers
  • With Digital Wallets customers can also make informed choices about their payments and thereby enable managing their finances more efficiently
  • Our Digital app expertise can functionally be impeccable by including any banking transaction available in one screen along with payment options for local and online vendors
Customer Experience Management
Customer Self Service Portal
Omnichannel Apps
Digital Wallets

Leading Edge Technology Solutions

for the ambitious global enterprises

Core Engineering

High quality applications, engineered to perfection.

Digital

Immersive user experiences to truly engage with the digital natives

Cloud

Expert solutions for your Cloud, DevOps and IoT missions

Analytics

Actionable Insights for the data driven decision makers