Retail & E-Commerce

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It’s time to WOW your customers with scintillating shopping experiences

Fueled by the ongoing digital explosion, the retail industry is undergoing a phenomenal transformation. Today’s digital savvy customers are well connected and expect a seamless 360 degree shopping experience before making their purchase decisions. The avalanche of options and ever changing buying habits is making it progressively difficult to win and retain customers. It is of paramount importance for modern day retailers to keep them actively engaged across all channels and create personalized shopping experiences that delights the millennials. With our deep expertise in retail, digital, advanced analytics and Omni channel commerce, we can help you deliver great buying experiences for your customers across all channels and help you improve your customer acquisition & retainment rates

Omni Channel commerce to deliver a consistent, seamless customer experience

Improve collaboration, inventory and promotions management within and across stores

Predict end user behavior for up-sell, cross sell and retention using advanced analytics solutions

Harness transactional & demographic data to generate useful customer insights

Leverage mobile devices to create highly engaging shopping experiences

Improve in-store customer experience through customized IoT solutions

Unleash Innovation Across The Value Chain

Store Operations & POS

Click & Mortar business models, Omni channel commerce and explosion of mobile payment technologies has reinvented the way things run and what customers get out of retail stores. Innovations in mobility has enabled the store owners to have a more intimate dialog with the customer through personalized deals and in store push messages that spur sales. There is a stronger need to provide shoppers with faster checkouts and immersive in-store experiences now than ever before to stand out of the competition. GGK Tech can help you improve your in-store experience through our deep experience of orchestrating software solutions for retail store chains.

How can we help?

  • Omni channel checkouts for superior customer experience
  • Provide a smooth cash point to your customers to collect tender information, redeem loyalty points, gift vouchers, coupon codes or apply promotions
  • Inventory Management Solutions
  • Provide central control of POS promotions, pricing & security
  • Sales performance and workforce management solutions
  • Implement forecasting engines to help sales predictions and stock replenishment

Ecommerce

Ecommerce industry continues to grow at a rapid pace well supported by the proliferation of mobile apps, superior devices and payment technologies. Owing to low entry barriers and the fact customers can switch providers effortlessly, the ecommerce firms need to respond very quickly to the latest trends that shape the future of online shopping industry. While chat bots are still in its infancy, friction-less shopping experience and personalization powered by analytics are some of the non-negotiables in a winning ecommerce strategy. GGK, with its extensive experience across E-commerce platforms and custom applications can help you architect a solution that delivers superior shopping experience to your customers.

How can we help?

  • Implement optimized E-commerce applications to provide a seamless shopping experience to customers
  • Leverage mobile devices and social networks to provide the customers a more personalized and satisfying shopping experience
  • Provide best in class user experience by implementing engaging web portals
  • Robust content management solutions through various open source and commercial platforms
  • Advanced Business Intelligence and Analytics solutions to ensure better conversions and optimized operations

Omni Channel Orchestration

Today’s consumer experiences multiple touch points before making the final purchase decision. With the growing mobile and online engagement, consumers interact over multiple channels to research and evaluate their purchase options. Omni channel influences the buying behavior and patterns of the consumer. The retailers have to cater to the needs of the 21st century shopper and provide them a consistent and engaging shopping experience anytime anywhere. GGK helps the retailers to provide a superior customer experience by creating synergies across multiple channels with our expertise in Omni channel orchestrations.

How can we help?

  • Robust Order Management System to have a seamless integration between order and delivery channels
  • Custom development and support services in areas like online store, social media analytics, user experience and web content management
  • Mobility solutions including Near Field Communication (NFC) applications, Mobile coupon management applications and Mobile POS
  • In-store applications including shelf management and warehouse applications

Merchandising & Supply Chain Management

Constantly changing consumer preferences, increased price sensitivity, shorter product lifecycles & stiffer competition has posed a set of merchandising challenges to the retailers. Retailers face a constant pressure to optimize the supply chain and improve operational efficiency by reducing inventory, optimizing logistics, consolidating distribution centers and optimally allocating the stores. GGK can help you balance well between providing superior customer experience and optimizing for efficient operations.

How can we help?

  • Streamline customer order, fulfillment and return processes across your enterprise and supplier network
  • Analytics solutions to improve inventory planning & merchandising
  • Optimize pricing and promotions across product lifecycle using advanced analytics solutions
  • Supply Chain Analytics and Business Intelligence for superior supply chain visibility
  • Warehouse Management Solutions
Store Operations & POS
Ecommerce
Omni Channel Orchestration
Merchandising & Supply Chain

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